Stop Missing Family Calls and Care Enquiries During Busy Shifts
Care agencies receive calls from families, hospitals, and carers throughout the day. An AI assistant answers instantly, captures the details, and keeps communication flowing while your team focuses on delivering care.
No obligation. Takes 2 minutes.
Average annual impact
£15,000+
in missed-call revenue
Does this sound familiar?
Every missed call in a care agency is more than lost revenue.
Families need reassurance. Hospitals need fast responses. Carers need clarity. Missed calls cost you all three.
Families calling for updates cannot be left waiting.
When a family member calls to check on a loved one's care and nobody answers, it damages trust immediately. Families exploring care options simply move on to the next agency.
Hospitals arranging urgent discharges need a same-day response.
Discharge coordination is time-critical. If a hospital cannot reach your team to confirm availability, they place the patient with a competing agency who picks up.
Care enquiries go unanswered during busy coordination periods.
Your team is coordinating carers, managing rotas, and handling crises. New care enquiries calling at the same time ring out — and families in need find someone who answers.
Carers needing rota clarification create follow-up chaos.
When carers cannot get through to the office for shift information, it causes delays, miscommunication, and missed visits. Every unanswered internal call is an operational risk.
Out-of-hours calls have no safety net.
Evenings and weekends are when families often make care decisions. Without coverage outside office hours, your agency misses the enquiries that come in when people have time to call.
What the AI handles
Every call answered. Every enquiry captured. Every situation handled.
New care enquiries, family updates, hospital discharge requests, and carer queries — managed automatically while your team stays focused on care delivery.
- Handles inbound calls 24/7
- Answers FAQs without staff involvement
- Books appointments and captures enquiries
- Sends follow-up SMS after missed calls
- Escalates urgent calls to a human
Customer asks: "Do you provide live-in care?"
Services confirmed, enquiry details captured.
Customer asks: "Do you have availability for a discharge tomorrow?"
Details logged, care coordinator alerted.
Customer asks: "Who is covering Mrs Smith's morning visit?"
Request recorded, forwarded to the office.
Customer asks: "Can someone call me back about care for my mother?"
Callback arranged, details captured.
Customer asks: "What areas do you cover?"
Coverage confirmed, enquiry progressed.
Customer asks: "We need an emergency carer this evening."
Urgency flagged, coordinator notified immediately.
What it actually costs
Missed care enquiries are families choosing another agency.
Care packages are long-term relationships worth thousands per year. Every missed call is a family that signs with a competitor.
A family calls to enquire about a live-in carer for an elderly parent.
Phone rings out during a busy morning. They call two more agencies and book a consultation elsewhere.
A hospital discharge coordinator calls to place a new client for post-operative home care.
Nobody answers at lunchtime. The placement goes to an agency that responds within the hour.
A family enquires about domiciliary care visits for a parent with dementia.
Missed call on a Saturday afternoon. They sign with a competitor who followed up the same day.
How much is your business losing each week?
Most care businesses are surprised when they run the numbers.
See what missed calls are costing your care agency.
Enter your call volume and average care package value. We'll calculate your weekly revenue exposure in under two minutes.
Free. Takes about 2 minutes.
Lead qualification
Every enquiry qualified before it reaches your team.
The AI asks the right questions upfront — so your coordinators focus time on the enquiries most likely to convert into care packages.
"Which area does the person needing care live in?"
Confirms you cover the location before any time is invested in the enquiry.
"Are you looking for live-in care, domiciliary visits, or specialist nursing support?"
Routes the enquiry to the correct team and sets expectations on what is available.
"Is this needed urgently, or are you planning for care in the coming weeks?"
Prioritises discharge placements and emergency care requests appropriately.
"Is the care likely to be privately funded, or is there local authority or NHS funding involved?"
Helps your team prepare the right information and fee structure for the follow-up call.
"Can you briefly describe the main care needs — for example, personal care, dementia support, or mobility assistance?"
Allows your team to assess suitability and assign the right carer profile.
"When are you hoping to have care in place?"
Filters urgent requests from longer-term planning and allocates coordinator time accordingly.
How it works
Live in a week. Configured for the care sector.
We configure the AI around your services, coverage areas, care types, urgency protocols, and how your team handles referrals — no disruption to how you already operate.
We set up your AI assistant
We train it on your business — your services, pricing, hours, FAQs, and how you like to communicate. It sounds like your business, not a generic bot.
It handles calls from day one
Inbound calls, missed call follow-ups, appointment requests, and common questions — all handled automatically, day and night.
You get qualified leads, not noise
You receive summaries of conversations, booked enquiries, and handoffs when a human is genuinely needed. Nothing falls through the cracks.
Common questions
What care agencies ask us.
Find out what missed calls are costing your care agency.
Try the calculator to see your revenue exposure. If the numbers make sense, we can walk you through exactly how it works.
No commitment. No setup fees to evaluate. Just clarity on whether it's worth it for your business.