Stop Missing Care Enquiries While Your Team Is Out On Visits
Home care providers receive calls from families, hospitals, and carers throughout the day. An AI assistant can answer instantly, capture the right details, and keep communication flowing while your team focuses on delivering care.
No obligation. Takes 2 minutes.
Average annual impact
£20,000+
in missed-call revenue
Does this sound familiar?
Your team is out delivering care. But the phone keeps ringing.
Home care providers lose enquiries, trust, and revenue every day because calls go unanswered during visits and busy periods.
Families call for updates while your coordinators are flat out.
When your team is managing rotas, visiting clients, or handling care plans, inbound calls go unanswered. Families feel ignored. Some start looking elsewhere.
Hospital discharge enquiries arrive at the worst possible moments.
Social workers and discharge teams don't wait. If you can't respond quickly, the placement goes to another provider who picks up the phone.
New care enquiries need an immediate, reassuring response.
A family searching for care is often stressed and time-pressured. If you ring out, they move on. The first provider that answers with warmth and clarity wins the enquiry.
What the AI handles
Every call answered. Every enquiry captured. Every family reassured.
New care enquiries, family updates, hospital discharges, carer queries — handled automatically, day and night.
- Handles inbound calls 24/7
- Answers FAQs without staff involvement
- Books appointments and captures enquiries
- Sends follow-up SMS after missed calls
- Escalates urgent calls to a human
Customer asks: "We need care arranged urgently for my mother."
Urgency noted, care needs captured, callback booked.
Customer asks: "Can you provide live-in care in our area?"
Location confirmed, services explained, enquiry logged.
Customer asks: "I'm calling about a hospital discharge — can you help?"
Details taken, care coordinator alerted immediately.
Customer asks: "What time is the carer arriving today?"
Message taken, flagged for care team response.
Customer asks: "We'd like to discuss care for my dad — dementia support."
Enquiry captured, follow-up call scheduled.
Customer asks: "Do you cover evenings and weekends?"
Service hours confirmed, next steps explained.
What it actually costs
Missed calls in home care are more than missed revenue.
Every unanswered call is a family without reassurance, a placement that went elsewhere, or a carer left without guidance.
A family calls about live-in care for an elderly parent during a busy afternoon.
Phone rings out. They call the next provider on their list and place the enquiry within the hour.
A hospital discharge coordinator calls about placing a patient needing daily visits.
No answer. Placement goes to a competing agency who responded the same day.
A new client enquiry arrives at 7pm from a family searching online.
No one available. By morning, they have already signed with someone else.
How much is your business losing each week?
Most care businesses are surprised when they run the numbers.
See what missed calls could be costing your home care business.
Enter your average call volume and client value. We will show you your weekly revenue exposure in under two minutes.
Free. Takes about 2 minutes.
Lead qualification
Every enquiry pre-qualified before it reaches your coordinator.
The AI gathers the right details upfront — so your team only picks up calls that are a genuine fit for your service.
"Which area do you need care in — is that within our coverage area?"
Filters out-of-area enquiries before any coordinator time is spent.
"Is this for personal care, companionship, live-in care, or something more specialist?"
Routes the enquiry to the right team member and care package.
"Is this care needed urgently, or are you planning ahead for the future?"
Prioritises hospital discharges and urgent placements for immediate follow-up.
"Is this likely to be privately funded or through a local authority or NHS arrangement?"
Ensures the correct pricing and pathway is discussed from the outset.
"Does the person needing care have any specific conditions — such as dementia, Parkinson's, or limited mobility?"
Flags specialist requirements early so the right carer can be matched.
"When are you hoping care could begin?"
Helps coordinators prioritise their callback list by urgency and availability.
How it works
Live in a week. Works alongside your existing care team.
We configure the AI around your services, coverage area, and tone — so it sounds like your business, not a call centre.
We set up your AI assistant
We train it on your business — your services, pricing, hours, FAQs, and how you like to communicate. It sounds like your business, not a generic bot.
It handles calls from day one
Inbound calls, missed call follow-ups, appointment requests, and common questions — all handled automatically, day and night.
You get qualified leads, not noise
You receive summaries of conversations, booked enquiries, and handoffs when a human is genuinely needed. Nothing falls through the cracks.
Common questions
What home care providers ask us.
Find out what missed calls are costing your care business.
Try the calculator to see your revenue exposure. If the numbers make sense, we can walk you through exactly how it works for home care.
No commitment. No setup fees to evaluate. Just clarity on whether it's worth it for your business.