Be There for New Enquiries Even When You Are Supporting Clients
When you are in session, working through admin, or away from your desk, your AI assistant can answer first questions, capture the enquiry, screen urgency, and help people feel acknowledged until you respond.
No obligation. Takes 2 minutes.
Average annual impact
£14,000+
in missed-call revenue
Does this sound familiar?
When You Are With a Client, New Enquiries Still Need to Be Heard
People reaching out to a therapist or counsellor are often doing something difficult. A slow or absent response can quietly close the door before you have even had a chance to open it.
New Enquiries Arrive While You Are in Session
You cannot step away mid-session to answer a call or reply to a message. By the time you are free, the person may have already moved on or lost their nerve to reach out again.
Vulnerable People Often Only Reach Out Once
For someone working up the courage to ask for support, an unanswered message can feel like a rejection. They may not try again, even if they still need help.
Voicemails, Emails, and Forms Stack Up Quickly
A full day of client work leaves little energy for working through a backlog of enquiries. Responses get delayed, and potential clients quietly book with someone else.
Repetitive Questions Take Time You Do Not Have
Availability, session fees, therapy approaches, what to expect in a first session — answering the same questions repeatedly is time-consuming and mentally draining.
Admin Follow-Up After a Full Day Feels Heavy
Processing enquiries after hours is a real cost to solo practitioners and small practices. That time and energy could be spent on rest, CPD, or client preparation.
Speed to Response Is a Factor in Who Gets Booked
Prospective clients often contact two or three practices at once. The one who responds quickly and clearly is often the one who gets the booking — even if yours is the better fit.
What the AI handles
What Your AI Assistant Handles
Your AI handles the first point of contact — calmly, clearly, and without you having to pause what you are doing.
- Handles inbound calls 24/7
- Answers FAQs without staff involvement
- Books appointments and captures enquiries
- Sends follow-up SMS after missed calls
- Escalates urgent calls to a human
Customer asks: Are you accepting new clients?
Thank you for reaching out. Yes, new enquiries are welcome. Let me take your name and a contact number and you will receive a response shortly with available times for a brief initial conversation.
Customer asks: Do you offer online sessions?
Yes, online sessions are available via video call. Many clients find them just as effective as in-person work. I can note your preference and make sure that is discussed when we are in touch.
Customer asks: How much is a first session?
A first session is typically around £X. Let me take your details and you will be sent the full information including what to expect, before we arrange a time to speak.
Customer asks: I am looking for grief counselling.
Thank you for sharing that. Grief counselling is something I can help with. I will make sure your enquiry is passed on with that context so the right support can be discussed with you.
Customer asks: Do you work with anxiety?
Yes, anxiety is one of the most common areas worked with. I will note that and make sure you are contacted soon to talk through what might suit you best.
Customer asks: Can someone call me back when possible?
Of course. Let me take your name, number, and the best time to reach you, and a callback will be arranged as soon as possible.
What it actually costs
What an Unanswered Enquiry Really Costs
In therapy and counselling, a missed first contact is rarely just a missed appointment. It is a missed relationship — sometimes worth months of ongoing work.
Someone reaches out after a difficult day and hears nothing back
They do not try again. A potential long-term client who needed support quietly disappears.
New enquiry about anxiety support books elsewhere
They contacted three practices. The one that responded within an hour got the booking.
A voicemail left on a Friday receives no follow-up until Monday
The person found someone else over the weekend. The enquiry was never progressed.
A consultation request sits unanswered during a busy week
No confirmation, no acknowledgement. The person assumes you are unavailable and moves on.
How much is your business losing each week?
Most therapists businesses are surprised when they run the numbers.
See What Missed Enquiries Are Costing Your Practice
Use the calculator to estimate the revenue impact of missed calls and delayed responses across your therapy or counselling practice.
Free. Takes about 2 minutes.
Lead qualification
Is This Right for Your Practice?
This works best for therapists and counsellors who receive regular enquiries and want to respond faster without compromising the quality of their clinical work.
"Are you a sole practitioner, small group practice, or growing counselling service?"
Whether you work alone or with a small team, the AI supports enquiry handling without requiring a dedicated receptionist.
"Do you regularly miss calls or feel behind on enquiry follow-up?"
Even a small number of missed enquiries per week represents significant lost value over a year, especially for long-term therapy relationships.
"Do you offer specific therapy types — CBT, EMDR, person-centred, trauma-informed, or others?"
The AI can be configured to answer initial questions about your specific modalities and direct enquirers to the right information.
"Do you receive enquiries via phone, website forms, email, and messages?"
The AI brings consistent, timely responses across your main channels — so no enquiry route is left unattended.
How it works
Set Up in Days. Running Quietly in the Background.
No technical knowledge needed. We configure the AI around your practice, your language, and how you want new enquiries handled.
We set up your AI assistant
We train it on your business — your services, pricing, hours, FAQs, and how you like to communicate. It sounds like your business, not a generic bot.
It handles calls from day one
Inbound calls, missed call follow-ups, appointment requests, and common questions — all handled automatically, day and night.
You get qualified leads, not noise
You receive summaries of conversations, booked enquiries, and handoffs when a human is genuinely needed. Nothing falls through the cracks.
Common questions
Common Questions
Be There for the People Who Reach Out — Even When You Are With Someone Else
Your AI assistant works quietly in the background so you can stay fully present with your clients — without missing a single new enquiry.
No commitment. No setup fees to evaluate. Just clarity on whether it's worth it for your business.