Case Studies

The Problem

The garage was missing 12–15 calls per week during busy bay hours and on Saturdays. Technicians couldn't step away to answer the phone, and missed callers rarely left voicemails. The owner estimated that at least 30% of those callers were looking to book MOTs or service work.

The Solution

Rutspin deployed an AI Voice receptionist configured around the garage's services, pricing, and availability. It answered every call, captured booking intent, screened urgency, and sent a summary to the team. Out-of-hours calls were handled automatically with a follow-up SMS sent the next morning.

The Results

The Problem

Evening and weekend enquiries were going unanswered. Customers dealing with pest emergencies would call once and then move to the next listing. The business was losing urgent, high-intent customers who simply couldn't wait until Monday morning.

The Solution

An AI Voice assistant was set up to triage incoming calls by urgency — routing genuine emergencies to an on-call number and capturing non-urgent jobs for morning follow-up. The AI was trained on the business's pricing, service areas, and common pest scenarios.

The Results

The Problem

The front desk was overwhelmed with repeat enquiries about NHS vs private availability, appointment costs, and waiting times. Receptionists were spending 40% of their day on informational calls rather than managing the diary. Missed calls during lunch were generating patient complaints.

The Solution

Rutspin implemented AI SMS follow-up for all missed calls and a web chat assistant for common FAQs. The AI handled routine enquiry types automatically, freeing the front desk to focus on new patient registration and clinical admin. Bookings were routed through the practice management system.

The Results

The Problem

The business was generating strong enquiry volume through Instagram and Google but losing leads before they could respond. Two-person team on site all day meant phones went unanswered. Quotes requested online had a 48–72 hour response time, by which point many prospects had moved on.

The Solution

AI SMS follow-up was deployed to instantly acknowledge all missed calls and web form submissions. The AI captured project type, location, and rough budget, and confirmed a callback time with the prospect — arriving in the owner's inbox as a pre-qualified booking.

The Results

The Problem

High-value solar enquiries were dropping off because installation teams were on rooftops all day and couldn't take calls. Competitors with faster response times were winning quotes on the same leads. A single missed installation enquiry represented a potential £6,000–£12,000 opportunity.

The Solution

AI Voice was configured to answer calls, qualify the caller's property type, roof access, and interest in battery storage, and immediately book a survey slot. The system integrated with the team's scheduling system so availability was always accurate.

The Results

The Problem

A busy psychic medium and spiritual coach was missing enquiries from grieving clients and workshop attendees while in private sessions. Facebook messages, website forms, and missed calls were going unanswered for hours — damaging trust before the first conversation had even taken place.

The Solution

AI SMS was configured to warmly acknowledge all missed calls and messages, capture the person's name, what support they were looking for, and preferred contact time. Workshop and event enquiries were handled automatically with availability confirmation sent within seconds.

The Results